Royal | Sending Client Flowers

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  2. Client Success
  3. Client Experience
  4. Royal | Sending Client Flowers

Purpose

This SOP provides a step-by-step guide on how to send flowers to clients or individuals for special occasions.

Step 1: Choose a Flower Vendor

  1. Use fromyourflowers.com as the preferred vendor.

    • Confirm payment details with Marie.

  2. Access the vendor's website and browse the available flower options.

Step 2: Determine the Occasion and Budget

  1. Consider the Occasion:

    • Example: Pregnancy announcement, birthday, condolence, etc.

  2. Select the Budget:

    • Filter by price or same-day delivery, if needed.
    • Aim for arrangements around $40–$60.

Step 3: Select and Customize the Flowers

  1. Choose an arrangement that resonates with the occasion.

    • For example, pink flowers for a joyful announcement.

  2. Opt for the deluxe version if it’s within budget.

  3. (Optional) Add extra items, such as a teddy bear, for a personal touch.

Step 4: Add Recipient Information

  1. Copy the recipient’s name and address from the ClickUp Directory.

    • Ensure all details are accurate.

  2. Enter the Ring Central phone number.

    • Use (470) 945-1439 so the client won't receive any text messages or calls.

  3. Confirm if the delivery location is a residence or a business.

Step 5: Customize the Card Message

  1. Create a personalized message for the recipient.

    • Example: "Congratulations on your wonderful news!"
    • Add a signature, e.g., "Best wishes, Marie and the Royal Assistance Team."

  2. Ensure the message is concise, heartfelt, and appropriate for the occasion.

Step 6: Select Delivery Date

  1. Choose the appropriate delivery date based on the recipient’s availability.

    • Example: Deliver on a weekend if they work during weekdays.

  2. Avoid guaranteed delivery options unless necessary.

Step 7: Review and Submit the Order

  1. Review all details:

    • Delivery Date
    • Recipient Name and Address
    • Card Message
    • Total Cost

  2. Confirm the order and proceed with payment.

Step 8: Track and Confirm Delivery

  1. Save the order receipt as a reference.

  2. Screenshot the confirmation and share it with the supervisor or the person who requested the order.

  3. Monitor delivery notifications to ensure successful completion.

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